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Frequently Asked Questions (FAQ) - Cafsat.biz

Welcome to the Cafsat.biz FAQ section! We understand you might have questions about ordering, shipping, product quality, and more. We strive to make your experience with our secure online pharmacy as smooth and transparent as possible. Below you will find answers to our most common inquiries.

1. How do I place an order on Cafsat.biz?

Placing an order is simple and secure! First, browse our extensive catalog and find the medications you need. Click "Add to Cart." Once you have everything, proceed to the checkout page. You will be prompted to create an account (or log in), enter your shipping details, and select your preferred payment method. Review your order summary carefully before confirming the purchase. You will receive an order confirmation email shortly after.

2. Do I need a prescription to buy medications from Cafsat.biz?

For most prescription medications listed on Cafsat.biz, a valid prescription from a licensed healthcare provider is required for safety and legal compliance. When ordering such items, you will be prompted to securely upload a copy of your prescription during the checkout process or via email to our support team. Over-the-counter (OTC) items do not require a prescription.

3. What payment methods do you accept?

We accept several secure payment options for your convenience. Currently, we accept major credit cards (Visa, MasterCard, American Express) and certain digital payment platforms. All transactions are processed through secure, encrypted gateways. We primarily deal in US Dollars ($).

4. What are your shipping times and costs?

Shipping times vary based on the destination and the chosen shipping method. Standard shipping typically takes 7-14 business days. Expedited options are available at an extra cost. Shipping costs are calculated at checkout based on the weight of your order and your delivery location within the US. We offer free standard shipping on orders over $150 USD.

5. How is my order packaged? Is the packaging discreet?

Absolutely. We understand the importance of privacy. All orders from Cafsat.biz are shipped in plain, unmarked, and discreet packaging. The outer packaging will not indicate the contents, the name of the pharmacy, or any sensitive information. Your privacy is our top priority.

6. How can I be sure about the quality and authenticity of your medications?

Quality assurance is paramount at Cafsat.biz. We source our medications exclusively from reputable, internationally licensed, and vetted manufacturers and wholesalers. All products comply with strict international pharmaceutical standards. We maintain rigorous quality control protocols to ensure you receive genuine, effective, and safe medicines.

7. Will I receive a tracking number for my order?

Yes. Once your order has been processed and shipped, you will receive a shipping confirmation email containing a tracking number. This number will allow you to monitor the progress of your delivery through the carrier's official tracking website. Please allow 24-48 hours after receiving the notification for the tracking information to become active.

8. What should I do if my order arrives damaged or an item is missing?

We take great care in packing, but if your package arrives damaged or if items are missing, please contact our Customer Support team immediately at [email protected] or call us at +1 888 524 7141 within 48 hours of delivery. Please provide your order number and, if possible, photographic evidence of the damage. We will promptly arrange for a replacement or refund.

9. What is your return and refund policy?

Due to strict regulatory requirements concerning prescription medications, we generally cannot accept returns or issue refunds for dispensed medications unless the product is defective or the error was ours (e.g., wrong item shipped). If you believe you qualify for a refund based on a quality issue or delivery failure, please contact us immediately for case-by-case review.

10. Do you ship outside the United States?

Currently, Cafsat.biz primarily focuses on serving customers within the United States (US). While we may service select international territories, shipping availability and customs regulations vary widely. Please check the shipping information section during checkout, or contact our support team to inquire about shipping to your specific location.

11. How secure is my personal and medical information?

We employ industry-leading encryption technology (SSL/TLS) to protect all data transmitted across our site, especially payment and personal health information. We adhere strictly to data protection regulations. We never share your personal details or prescription history with third parties without your explicit consent. You can review our full Privacy Policy linked at the bottom of the page.

12. What happens if an item I ordered is out of stock?

If an item becomes temporarily unavailable after you place your order, we will notify you immediately via email. We will offer you two options: either wait for the item to be restocked (if a timeline is known) or accept a substitution of an equivalent, therapeutically identical medication (with your prior approval) or a full refund for that specific item.

13. Can I modify or cancel my order after placing it?

You can attempt to modify or cancel your order if it has not yet been processed by our fulfillment center. Please contact us via phone at +1 888 524 7141 immediately. Cancellations are generally possible within 1-2 hours of ordering, but this timeframe is not guaranteed once the process begins.

14. What are your contact details if I need further assistance?

We are here to help! You can reach our dedicated Customer Support team through the following channels:

  • Email Support: [email protected] (Best for non-urgent inquiries and uploading documents)
  • US Toll-free Phone: +1 888 524 7141 (Available during standard business hours, EST)
15. What currency and country are you based in?

Cafsat.biz operates primarily in **US Dollars ($)**. While our service is accessible globally, our standard business and shipping operations are geared toward serving customers within the **United States (US)**. All displayed prices will be in USD unless otherwise specified during checkout.

If your question was not answered here, please do not hesitate to contact our support team directly. We look forward to serving you!